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Telecom Egypt fined LE 20 million over interruption in Internet services

The National Telecom Regulatory Authority (NTRA) on Tuesday fined the Telecom Egypt company LE20 million after it detected a serious infrastructure failure and interruption in its services across the country.

The NTRA also directed service provider companies to compensate affected customers, in accordance with the general rules for compensation issued by the authority to companies operating in the Egyptian market to protect the rights of users in the event that services are impacted.

It formed an emergency technical committee immediately after the outage occurred to determine its causes, the extent of the impact resulting from the outage, its duration and all impacted areas, until services are restored and stabilized in all regions.

Based on the committee’s report, the authority issued its decision to fine the company.

The technical committee is scheduled to complete its work with Internet service providers to understand the full extent of the impact on services, and to take the necessary measures to protect user rights.

The  NTRA stressed the importance of following all measures to ensure the continuity of service provision, avoiding recurring network malfunctions, satisfying the needs of users, guaranteeing their rights, and increasing their satisfaction with the quality of services.

The number of landline telephone subscribers in Egypt reached 12.23 million subscriptions by the end of July 2023, compared to about 11.83 million by the end of June 2023 and to 11.72 million subscriptions in July 2022.

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